December 17, 2012

National Automotive Experts and The Impact Group Partner for Intensive F&I Process Training with FUSION™ System


"We are very excited to announce our partnership with The Impact Group," said Kelly Price, president of National Automotive Experts.

Recognizing the F&I presentation process as one of the most important responsibilities of today's business manager and the key factor in driving product penetration and profitability, beginning January 2013, National Automotive Experts (NAE) will offer intensive two-day F&I process training in its Cleveland Training Center. NAE's proven track record of driving F&I production and profits will be complemented by The Impact Group's (Impact) interactive FUSION menu process. Business managers will now benefit from this partnership, leveraging both companies' best practices and technology.

"It is an intensive "who, what and why" of the F&I selling process, including the customer interview, value based product presentation, objection handling, and closing techniques. Combining NAE's approach to best practices and driving profit with the capabilities of the FUSION system will take any F&I producer to the next level," said Bob Mancuso, NAE's vice president.

About The Impact Group's FUSION menu process:

FUSION promotes a structured, interactive experience between the F&I manager and the customer that is tried and proven to develop results. While maintaining a core simplicity and ease of use, FUSION allows the F&I manager to incorporate third party data, customized product details, and risk assessments into a compelling F&I presentation. On-the-fly deal adjustments and objection handling tools streamline the closing process. Under the hood, e-rating, e-contracting, comprehensive reporting, and certified DMS integration round out the most innovative menu process available today. For more information visit

"We are very excited about the F&I training partnership with National Automotive Experts. Our companies have matching philosophies about the importance of a consistent, value-driven F&I presentation process. This training program will give F&I managers an opportunity to thoroughly master that philosophy in a classroom setting, and a tool by which to apply it in practice," said Mark Thorpe, president of The Impact Group.

This program is available to the general marketplace as well as all clients of NAE or Impact regardless of whether or not you are a client of NAE. Registration is available for F&I Managers, Sales Managers and General Managers on NAE's website ( for the first program being offered January 15th, 16th and 17th in NAE's Training Center. NAE will be offering this F&I presentation workshop every few months.

About NAE:

National Automotive Experts is based out of Cleveland, Ohio and promotes and administers various automotive related aftermarket products for dealers and agencies. In addition they specialize in F&I income development training. NAE products include: The exclusive products, which include Warranty Forever™ Program, RimDefense™, Surface Science™ Lifetime Paint Protection, plus Service Contracts, Limited Warranties, Windshield (including the distribution of Diamon-Fusion®), Dent & Ding, Paint, Fabric and Theft Protection. NAE also assists dealers in opening reinsurance positions to enhance the overall profitability of their stores. For additional information about National Automotive Experts and their offerings, please contact a Client Relations Manager at 877.222.1645.

About The Impact Group:

Founded in 1988 as a general agency, The Impact Group is a software development company that services the retail automotive industry and supports those who do the same. Impact specializes in increasing profitability and customer satisfaction through cutting-edge web applications and an innovative approach to the F&I department. Impact's programs include a robust F&I menu and reporting tool, certified DMS integration, e-rating, e-contracting, needs-driven sales tools, and legal compliance protection. Impact also provides custom development services for dealers, OEM's, third party administrators, and general agents. For more information, please visit